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What is your satisfaction policy?

We want you to be completely satisfied with your furniture and mattress purchase. Our goal is to turn your house into a home! If for any reason you are not completely satisfied with your new furniture purchase within 7 days from the date of delivery or pick-up, you may re-select for a 100% exchange credit or you may return your merchandise for a 20% restocking fee off the sale amount. Return shipping or pickup fees may apply. After 7 days, all sales are final.

There are a few items that can not be returned:

  • Clearance items
  • Factory Closeouts
  • Special order product
  • Gift cards
  • Premium giveaways
  • Items that are sold “as-is”

All returns must be brought back to our local distribution center and be in like-new condition. If you choose to have us pick up the product, your original payment method will be refunded minus a $99 pickup charge and applicable restocking fees from the refund amount. To receive full credit, all returned merchandise must be in the same condition as when purchased (New and Unused) complete with accessories and instructions and in the original packaging. Merchandise not meeting these requirements may NOT be accepted for return, and/or will be assessed a 20% restocking charge. All T.V. and electronics have a 7 day return policy. After 7 days, all sales are final.

Direct Ship Return Policy:
We take pride in ensuring that your products arrive in excellent condition. It is VERY important that you inspect the product upon arrival. If damages have occurred: First, notate any damage on the freight bill before the shipping agent leaves your home, take pictures and then call our Service Department at (316) 712-2211 within 48 hours of receiving the shipment, Monday through Saturday, 10am to 7pm  (CST) or contact us by email at service@wichitafurniture.com. In many cases, we can provide you with replacement parts and service as needed.

Exchanges/Refunds:
The returned item(s) will be inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable. Return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 business days following receipt of the return items for any credit or refund to display on your credit card statement.


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