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What is your warranties and service policy?

We care. If you have a warranty issue or concern, please call our customer service department at (316) 712-2211 Monday-Saturday, 10am-7pm, or contact us by email at service@wichitafurniture.com.

  • All manufacturers' warranties will be fully covered according to the manufacturer's policies.
  • We warrant all "NEW" Furniture and "NEW" Electronics that we sell to be free from manufacturing defects for a period of (1) one year from the date of purchase. This excludes all items sold "AS IS", "CLOSEOUT" or "CLEARANCE".
  • Our in home warranty service applies to all merchandise originally delivered by Wichita Furniture & Mattress, in the Wichita area only. Customer is responsible for all transportation costs for warranty work on merchandise that was delivered out of the Wichita area or picked up at Wichita Furniture & Mattress or our Distribution Centers by customer.

During this period, we will at our option, repair or replace any item containing a manufacturing defect. This warranty applies only to the original buyer and the original delivery address, and to merchandise that has received normal use and proper care. We reserve the right to inspect the merchandise at your home and if possible, to make repairs there. Upholstery fabric or leather is not warranted, except to be in proper condition upon delivery.


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